Refund policy

Due to the nature of out products (customized) we do not give refunds or exchanges. 

If there was a mistake made on our end with the personalization/customization of your order, we will remake and reship your item to you at no added cost. You can also choose to receive just a refund.

To begin the remake/reship or refund process, please reach out to us at 
hello@thelovelyletteringco.com

If you are unsure whether you apply to this policy, you can always contact us for any return question at hello@thelovelyletteringco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it. Please do so within 5 business days of receiving the item. Beyond the 5 business days, we will no longer be able to provide a replacement.